Call Centre Agent



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About us, purpose, experience and qualifications
about us
make a promise
be deeply invested
value our differences
build trust, not territory
have courage
always do the right thing
stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To action eBucks related incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
experience and qualifications
Minimum Qualification – Grade 12
Preferred Qualification – Diploma
Experience – 1-3 years Call Centre Agent Experience

additional requirements
NB: Please note that this is a 6 months fixed term contract position.
Applicants that are from a technical call centre environment will get first preference.It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable






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