Cellular Sale Consultants

Cellular Sales Consultant
Core Group South Africa
24 reviews

Sandton, Gauteng

Cellular Sales Consultant
Core Group South Africa – Sandton, Gauteng

Maximise cellular sales ensuring all customers receive exceptional service.
Minimum Qaulification
Minimum 1-2 years call centre sales experience
Proven sales track record in a highly customer service orientated environment
Cellular Industry experience (All networks)
Key Responsibilities
Answering or making calls to clients to upgrade or activate cellular contract.
Responding efficiently and accurately to callers, explaining possible deals, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing unhappy clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Stay up to date on all Mobile Operator offerings and all cellular systems – Vodacom, MTN and Telkom
Adhering to all company policies and procedures
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