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dunnhumby is the world’s leading customer science company. We analyse data and apply insights from nearly one billion shoppers across the globe to create personalised customer experiences in digital, mobile, and retail environments. Our strategic process, proprietary insights, and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients. dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas and works with a prestigious group of companies including Tesco, Monoprix, Raley’s, Macy’s, Coca-Cola, Procter & Gamble, and PepsiCo. For more information, please visit us at www.dunnhumby.com.
dunnhumby is looking for a talented Client Lead
You will support the execution of the client plan for the customer-loyal journey of a portfolio of small clients, a major client or category through the delivery of first class insights which helps demonstrates how to gain competitive advantages from applying customer insights and why customer loyalty matters.
What you’ll be doing:
Supports the Senior Client Leads or Client Managers to deliver a seamless and proactive service to the Client working with Solution experts to deliver client solutions that drive unique value using the suite of dunnhumby capabilities. May have ownership of smaller clients.
Builds strong relationships with client contacts and develops a good understanding of the client organisation, their strategies and objectives to optimise engagements and revenue.
Develops insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools, analysis & consultancy which drive business decisions in order to create measurable change and deliver measurable value to the Client’s customers.
Manages selected elements of the organisation change plan, delegating to specialists as necessary, toward enabling a sustainable customer-loyal culture (people, process, beliefs) within the client.
Effective project management and delivery of consistently high standard of work ensuring deadlines are met, operational hurdles are understood and insights are delivered in an actionable format.
Makes a significant contribution to delivering revenue targets for the client group from identifying and effectively managing clients and projects whilst helping to identify future revenue opportunities for each client.
Partners with others in the integration of dunnhumby data, solutions and tools into our clients’ collaborative business planning and measurement processes in ways that lead to consistent, efficient, effective utilisation of customer insights to grow business results.
Who who’ll get to work with:
In this role you’ll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You’ll work within a client leadership team, alongside Client solutions managers, analysts and media managers. Externally you’ll be working with the Client or Supplier via email, over the phone and in person; you’ll also have contact with account managers, category managers, brand managers and retailer operations when necessary.
What you’ll need: [Essential]
Bachelor’s Degree or equivalent in any related subject.
Knowledge of Customer Insights
Be familiar with Category Management
Insight Presentation skills
Project management experience
A consultative approach to selling
Client facing or Stakeholder Management experience
Data interpretation skills
3 years minimum experience
Experience of working in the retail sector
A plus if you also have: [Desirable]
National Body Recognised Accreditation in related subject.
Master’s degree or equivalent in related subject.
Experience with Strategic Assessment
Knowledge of Digital consumer promotion
Solution Design, Development & Deployment
Understanding of Retailer and FMCG Company Operations
Life at dunnhumby
dunnhumbians are passionate people who always start with the customer, we are ambitious and decisive, we listen and understand, innovate and explore, and work together to grow one dunnhumby.
Here you’ll be part of a culture that welcomes participation and discussion at all levels.
You’ll get to work in an internationally collaborative environment alongside teams of ambitious, inquisitive and forward-thinking individuals.
We believe that learning and development never stops and provide opportunities to feed your curiosity to understand, improve, and learn; encouraging everyone to build on the best of what we do.
You’ll have the opportunity to work with ground-breaking technology delivering extraordinary impact for our customers.
We’re a great believer in work-life balance offering flexible working hours plus an extra day off on your birthday.
dunnhumby’s spirit of community and the diversity of our people’s skills, backgrounds and experiences makes us stronger. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
Discover where a career with us can take you. Meet our people on YouTube to learn about the diversity in career paths across dunnhumby. For more about our culture and to explore the benefits we offer visit our Careers site.
Client Leadership-Client Development
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