Department of health


Major Roadside Assistance – Cust Svs
Kirsten and Associates
Home Based

Benefits
Pulled from the full job description
As a Kirsten & Associates Agent, you will have access to PPO Affordable Health Care and Dental Coverage for you and your family.

Full Job Description

Job Description



Company provides emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package. 11 out of 15 top insurance carriers support their customers through the company, and 75% of new passenger vehicles sold in the U.S. use the company to provide their customers with roadside assistance.




On a day-to-day basis agent can expect to participate in the following activities:


•24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:



–a vehicle that won’t start


–flat tire(s)


–keys locked inside a car


–vehicle out of gas


–vehicle in an accident


Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

Probe to identify the need of the customer based on vehicle inoperable situation

Identify the customer’s location using Google Maps and other client tools

Provide policy coverage details based on the specific client program

Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

Provide status updates to customers calling after the initial request for assistance was processed





Requirements
This is a best fit for an agent wanting to service from 8:00 AM –Noon EST and/or 4:00 PM -8:00 PM EST as 50% of shifts offered fall in these drive time windows.

A working knowledge of google maps and other mapping resources.





Benefits
As a Kirsten & Associates Agent, you will have access to PPO Affordable Health Care and Dental Coverage for you and your family.
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