• Reference Number : refs/006835
  • Number of Posts : 1
  • Package : R257 508.00 Per annum (Plus benefits)
  • Enquiries : Mr P Mogomotsi Tel 012 529 3772

Requirements :

  • An appropriate National Diploma (NQF 6) in Information Communication and Technology. A minimum of three years’ relevant work experience in ICT help desk environment. A Certificate in N+/A+, or three-year Degree in Information Technology/computer science will be an advantage. Exposure to administration of ICT support services and reporting is a must. Competencies: Strong interpersonal and communication skills with good knowledge in computer packages (MS Word, Excel, MS PowerPoint and Access) and Batho-Pele Principles. Proficiency in English and other official languages. Attach a valid drivers license Proof.

Duties :

  • Administration of the service desk or help desk environment, ensuring the availability of ICT services and resources. Monitor all logged, attended, closed and escalated calls. Assigning calls to technicians, and communicating with both users and technicians in relation to the status of the logged calls. Regular calls are closed. Ensuring a pleasant work environment and customer relations at all times. Perform ICT help desk administration, provide monthly /weekly help desk report, including ad-hoc reporting.

Notes :

  • PPLICATIONS: can be delivered to: Dr. George Mukhari Academic Hospital, 3111 Setlogelo Drive, Ga-Rankuwa, 0208 or posted to: Dr. George Mukhari Academic Hospital, Private Bag X422, Pretoria 0001. NOTE: Correspondence will be entered with shortlisted candidates only and if you are not contacted within 3 months after closing date please accept that your application was unsuccessful. The employer Reserves the right to fill this position(s)