INEXPERIENCED CUSTOMER SERVICE AGENTS.


Our call center department is currently looking for inexperienced customer service agents to join our call center company. (full time). We need people who are vibrant, innovative, hardworking and able to work with less or no supervision. Full training provided to those with no call center experience.

DUTIES.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up-sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

REQUIREMENTS.
ïₒ¼ Grade 10, 11, 12 or equivalent.
ïₒ¼ Other academic qualification is an added advantage
ïₒ¼ Good communication skills.
ïₒ¼ Good attitude.
ïₒ¼ Ability to work with No supervision (Self Driven).
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