Risk and Compliance Team Lead

Johannesburg, Gauteng
Urgently hiring

Job details
Job Type
Full-time, Permanent

Full Job Description
To supervise a team of Risk and Compliance Consultants and manage the call centre, to ensure an accurate and professional service is provided to customers with resolution of queries according to credit policy.
Roles and Responsibility
Customer Service Delivery – Corporate
1. Monitor current customer service levels and identify opportunities for improving customer service delivery by observing on the job performance of direct reports 2. Conduct regular customer service work quality audits within the area of responsibility to ensure compliance with company policies and procedures 3. Record evidence of follow up actions implemented in accordance with customer requests/queries 4. Collect, analyse and evaluate customer query/enquiry to ensure customer service delivery objectives are achieved
Performance Monitoring
Establish required priorities and allocate resources in order to meet required objectives 2. Identify and solve problems when monitoring staff activities so that appropriate measures are implemented to rectify staff non-compliance 3. Measure progress against project deadlines/targets and identify problems so that corrective action may follow
Risk Monitoring and Management
Monitor non-compliance issues and apply appropriate corrective action in accordance with company policy and procedure 2. Monitor teams on an ongoing basis ensuring compliance with overall departmental objectives 3. Identify staff priorities, specific to their responsibilities and in accordance with overall priorities of the business 4. Investigate out of line situations and take appropriate action to rectify problem areas 5. Communicate effectively to relevant stakeholders when presenting analysis of findings so that a clear understanding is gained of out of line situations and the actions required to rectify problem areas
Minimum requirements: Grade 12 with relevant experience
Job Types: Full-time, Permanent
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